Returns & Cancellation Policy
SATISFACTION GUARANTEE
At Custom Furniture Design, we’re committed to providing Affordable, Accessible and Customisable upholstered furniture to the Australian market. If for some reason you aren’t completely satisfied with your purchase, contact us and we will do our best to make it right. You must call or email us on fabian@customfurnituredesign.com.au as soon as you find some issue related to your product. We will try our best to resolve the issue to the best of our ability. Please remember, refunds or returns are only considered where the product is returned undamaged, in its original condition. You are also responsible for all transportation costs (although we will do what we can to minimise them). Prior to signing for your product delivery, please carefully inspect the product to ensure your satisfaction.
REPAIRS AND/OR REPLACEMENT
If you receive an item that is defective, we will repair or arrange a replacement part for this item as soon as is reasonably possible. Should we be unable to repair the defective item we will then replace it with a new item. Please note that the Customer is liable for the return freight charges on all interstate orders where the item may be faulty. (We will do what we can to minimise the cost).
For major faults the option of a full refund is available to our customers and the shipping and handling would be covered by Custom Furniture Design.
All claims for faulty or damaged products need to be made in writing within 2 days of receipt of delivery of product. Supporting documents may be required such as photos.
Please note that the warranty will be void should there be evidence of misuse or excessive usage. We or our suppliers hold the right to inspect the product to determine cause of fault or damage.
CANCELLATIONS
Because so much time and effort goes into our products especially made to order products, we are unable to accept cancellations of orders. You will forfeit your deposit paid if you cancel your order at any stage before manufacture has commenced. If you cancel your order after we have commenced manufacturing your piece, you may be liable to pay a cancellation fee of 50% of the order price. This determination
will be made at our discretion, based on the stage of manufacture that we are at, and the materials that have been sourced. We are unable to provide refunds or exchanges for change of mind. Please select your items carefully.
REFUNDS
If we are unable to replace an item that is faulty or damaged with a new item (if it is out of stock, for example), we will provide you with an alternative solution.
REGISTRATION AND CANCELLATION
All cancellation fees will be deducted from the refund.
If we are not able to deliver the product due to some issues any money you paid will be refunded.
Signing of delivery slip confirms receipt of goods in good order and conditions.
Custom order requires 50% at the time of order and rest when the product is completed. On completion of work and clearing the balance, it will take around 7 working days or less to deliver your product.
No refunds on the cancellation of custom-made orders.